At AK Display, we pride ourselves on providing high-quality display solutions for retail and commercial environments. If you’re not completely satisfied with your purchase, our 30-day return policy allows you to return eligible items. This policy applies to all retail fixtures, display showcases, shelves, and related products.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- Returns must be initiated within 30 days of receiving your order.
- Items must be in their original packaging, unused, and in the same condition as received.
- You must provide a proof of purchase (receipt or order confirmation).
Learn more about our Terms and Conditions here.
Non-returnable Items
Certain items are exempt from returns:
- Custom-made or personalized products
- Clearance or sale items
- Items that have been used or modified in any way
- Any products that have been assembled or installed improperly
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at akdisplayllc@gmail.com /+1 (708) 289-9847 with your order number and details of the product you’d like to return.
- If approved, you will receive return shipping instructions. Customers are responsible for return shipping costs unless the item is defective or was damaged during shipment.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the status of your refund:
- Approved refunds will be processed to the original payment method (credit card, PayPal, etc.) within 7-14 business days.
- Shipping fees from the original order are non-refundable, unless the product was defective or incorrect.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving the item. Provide a photo of the damage, and we will arrange a replacement or refund. For large items like display showcases or shelves, we may offer an on-site repair if possible.
Exchanges
Exchanges are only accepted for defective or damaged items. If you need to exchange an item, contact us within 48 hours of receiving your order, and we will assist you in the exchange process.
Who Covers Return Shipping?
Customers are responsible for return shipping costs unless the product was damaged during shipping or incorrect. We recommend using a trackable shipping method to ensure the safe return of your product.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at:
- Email: akdisplayllc@gmail.com
- Phone: +1 (708) 289-9847
- Address: 1000 Industrial Dr. Unite 1A Bensenville, IL 60106
FAQs: AK Display Return and Refund Policy
Q: What is your return policy timeframe?
A: You can return eligible items within 30 days of receiving your order, provided they are unused and in their original condition.
Q: How do I start a return?
A: To initiate a return, contact our customer service team with your order details. We’ll guide you through the process.
Q: Do you accept returns on sale items?
A: No, clearance or sale items are final and cannot be returned.
Q: Are shipping fees refundable?
A: Shipping fees are non-refundable unless the product was damaged or incorrect upon delivery.
Q: What should I do if I receive a damaged item?
A: If your item arrives damaged, contact us within 48 hours with photos, and we will arrange a replacement or refund.
Q: How long does it take to get my refund?
A: Refunds are processed within 7-14 business days after we receive and inspect the returned item.
Q: Who pays for return shipping?
A: You are responsible for return shipping unless the product was damaged or incorrect.