Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
To place an order, simply add the desired items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Once an order is placed, it can be modified or canceled within 24 hours by contacting our customer service team. After this period, changes may not be possible.
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier’s site to monitor your shipment’s progress.
We offer various shipping options, including standard, expedited, and overnight shipping. Shipping costs are calculated at checkout based on the shipping method and destination.
Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited options may arrive within 1-3 business days.
If your order is delayed, please check the tracking information provided. If the issue persists, contact our customer service team for assistance.
If your order arrives damaged or with missing items, please contact our customer service team immediately. We will arrange for a replacement or refund as needed.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of the purchase date. Items must be in their original condition and packaging to be eligible for a refund or exchange.
To return an item, please contact our customer service team to initiate the process. You will receive a return authorization and instructions on how to send the item
Yes, you can exchange an item within 30 days of purchase. Contact our customer service team to arrange the exchange and check the availability of the desired item.
If the return is due to a defect or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for the shipping fees.
Once we receive your returned item, we will process it within 5-7 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email.
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide instructions for returning the defective item.
Sale items are subject to the same return and exchange policy as regular-priced items, unless otherwise stated in the sale terms.
If you lost your receipt, please contact our customer service team. We may be able to locate your purchase using your account information or payment method details.